Privacy Policy

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1. Introduction

Moveclean ("we", "our", or "us") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website moveclean.world and purchase our products.

We comply with applicable United States federal and state privacy laws (including the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA)), the General Data Protection Regulation (GDPR) where it applies, and other applicable data protection laws. Please read this policy carefully to understand our practices regarding your personal data.

2. Data Controller Information

The data controller responsible for your personal data is:

  • Company Name: Moveclean
  • Address: 12 Duncan Colony Ln, Harlowton, MT 59036, United States
  • Email: community@moveclean.world
  • Country: United States

3. Information We Collect

We collect information that you provide directly to us, including:

  • Personal Identification Information: Name, email address, phone number (if provided)
  • Order Information: Shipping address, billing address, and payment-related data when you complete a purchase through the payment or invoicing process we provide (card data is handled by payment processors; we do not store full card numbers on our servers). Information from the simple request form alone is limited to what you submit unless you include payment details in a message.
  • Communication Data: Messages, inquiries, and feedback you send us
  • Technical Data: IP address, browser type, operating system, device information
  • Usage Data: Pages visited, time spent on site, links clicked

4. How We Use Your Information

We use your personal data for the following purposes:

  • Order Processing: To process and fulfill your orders, including shipping and payment
  • Communication: To respond to your inquiries and provide customer support
  • Legal Compliance: To comply with legal obligations and protect our rights
  • Website Improvement: To analyze usage patterns and improve our website
  • Marketing: With your consent, to send promotional communications

5. Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

  • Contract Performance: Processing necessary to fulfill our contract with you
  • Consent: Where you have given explicit consent for specific purposes
  • Legitimate Interests: For our legitimate business interests, provided they do not override your rights
  • Legal Obligation: Where we are required to process data by law

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

  • Order Data: Retained for 7 years for tax and accounting purposes
  • Communication Records: Retained for 3 years after last communication
  • Marketing Preferences: Retained until you withdraw consent
  • Technical Logs: Retained for 12 months for security purposes

7. Your Rights (EEA, UK, and Similar Frameworks)

If you are located in the European Economic Area, the United Kingdom, or Switzerland, or where otherwise applicable under law, you may have the following rights under GDPR and similar frameworks:

  • Right of Access: Request a copy of your personal data
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your personal data ("right to be forgotten")
  • Right to Restrict Processing: Request limitation of data processing
  • Right to Data Portability: Receive your data in a structured, machine-readable format
  • Right to Object: Object to processing based on legitimate interests or marketing
  • Right to Withdraw Consent: Withdraw consent at any time for consent-based processing

To exercise any of these rights, please contact us at community@moveclean.world. We will respond within the timeframe required by applicable law (typically within 30 days for GDPR, unless an extension applies).

If you are a resident of California or another U.S. state with a comprehensive privacy law, additional rights may apply as described in Section 13 below.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal data, including:

  • SSL/TLS encryption for all data transmission
  • Secure servers with access controls
  • Regular security assessments and updates
  • Employee training on data protection
  • Limited access to personal data on a need-to-know basis

9. Third-Party Sharing

We may share your personal data with:

  • Service Providers: Payment processors, shipping companies, and IT service providers
  • Legal Authorities: When required by law or to protect our legal rights
  • Business Partners: Only with your explicit consent

We do not sell your personal data to third parties.

10. International Data Transfers

If we transfer your data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

11. Children's Privacy

Our website and products are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a minor, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated revision date. We encourage you to review this policy periodically.

13. United States Privacy Rights (California and Other States)

This section supplements the disclosures above for consumers who reside in states that provide statutory privacy rights, including California under the CCPA and CPRA.

13.1 Categories of Personal Information We Collect

In the preceding 12 months, we may have collected the following categories of personal information for the business purposes described in this policy: identifiers (such as name, email, phone, IP address); commercial information (such as products purchased); internet or network activity (such as browsing interactions on our site); geolocation data (approximate, derived from IP); and communications you send to us. We do not knowingly collect sensitive personal information as defined under the CPRA for purposes that would trigger additional limits beyond what we describe here.

13.2 Sources and Purposes

We collect personal information directly from you, automatically when you use our website, and from service providers who assist us (for example, payment or shipping partners). We use this information to operate our business, fulfill orders, provide support, improve our website, comply with law, and, where permitted, for marketing with appropriate consent or opt-out rights as required.

13.3 Disclosure of Personal Information

We may disclose personal information to service providers and contractors who perform services on our behalf under written terms consistent with applicable law. We do not sell your personal information for monetary consideration. We may allow certain analytics or advertising technologies that could constitute "sharing" or targeted advertising under some state laws; where required, we will obtain your consent or provide an opt-out as described in our Cookie Policy and cookie settings.

13.4 Your California and State Privacy Rights

Depending on where you live, you may have the right to:

  • Know and access the personal information we hold about you, including in a portable format where required
  • Delete personal information we collected from you, subject to legal exceptions
  • Correct inaccurate personal information
  • Opt out of the sale or sharing of personal information for cross-context behavioral advertising, where applicable (use our Cookie Settings and contact us if you need assistance)
  • Limit use or disclosure of sensitive personal information where that category applies and the law requires
  • Non-discrimination for exercising these rights
  • Appeal our decision regarding a privacy request where state law provides an appeal process

California residents may designate an authorized agent to submit a request on their behalf. We may verify your identity before fulfilling a request. We will respond within the time period required by applicable law (for example, generally 45 days for California, with a possible extension where permitted).

13.5 California "Shine the Light"

California Civil Code Section 1798.83 allows California residents to request certain information regarding disclosure of personal information to third parties for their direct marketing purposes. Because we do not disclose personal information to third parties for their direct marketing purposes as described in that statute, we are not required to maintain a separate mailing list for such requests. You may still contact us with any questions using the information below.

13.6 Nevada Residents

Nevada residents may opt out of the future sale of certain covered information under Nevada law. We do not currently sell covered information as defined by Nevada law. To inquire further, contact us using the details in Section 14.

13.7 Other U.S. States

Residents of Colorado, Connecticut, Virginia, and other states with comprehensive privacy laws may have similar rights. Submit a request using the contact information below and we will respond in accordance with applicable law.

13.8 Commercial Email and Text Messages

Commercial emails we send comply with the CAN-SPAM Act where applicable, including truthful subject lines, identification of the sender, a valid postal address where required, and a clear way to opt out of future marketing messages. If we send promotional text messages, we obtain consent as required by the Telephone Consumer Protection Act (TCPA) and applicable state law, and we provide instructions to opt out.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

  • Email: community@moveclean.world
  • Address: 12 Duncan Colony Ln, Harlowton, MT 59036, United States

If you are in the EEA, UK, or Switzerland, you also have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.